Progress

The Modern Telephone. HUH!

I phoned my insurance the other day
All I heard was a woman's voice that had to say.
"If car insurance press one, buildings press two",
I pressed the number needed; behold a voice from the blue!

"Making new claim press one, existing claim press two,
Any other enquiries press three, putting you through".
"Hello" the voice said! "Please hold, line engaged",
Sixteen times this happened, I was enraged.

"Sorry to keep you waiting lines are busy" she claimed,
"Please hold till you can be connected to an agent to explain"
Twenty minutes had passed; my blood pressure is high,
This is the new telephone technical age? I sighed!

"Putting you through sir, sorry you had to wait, we really care",
"Can I help sir!" It's my foundations, sprang a leak, water
everywhere.
"Oh! I regret they have placed your call to the car claims
section,
I'll transfer your call this time in the right direction".

I think we're there, "sorry wrong department you want building
claims"
"Please leave your number we'll get back, oh! Leave your name",
The time just passed I'm still waiting, I think they have
forgotten,
Anyway, I didn't like the tunes they played! they were rotten.

Gone are the times you phoned, "hello!" was a natural voice,
"Yes sir! What is the department of your choice?"
No music to listen to, Beethoven, Brahms or such,
Just a sweet voice at the other end, which could not do too much.

Roy Coppin