Conned 2 - part 7
My daughter said she thought it was time that I took things to the next level, and wrote an official letter of complaint to the company. So I did, detailing all the times appointments had been made an cancelled, and quoting their publicity
We pride ourselves on a second to none customer service, making the customer have complete peace of mind but we do know that from time to time things may go wrong. Our contact page has all the details you can reach us at around the clock 7 days a week.
I ended my letter with, "I do feel terribly let down by your company."
On the 18th of February, I suddenly had another problem.
I had a bad night's sleep because the other half of my new investment had problems too. It was
making so much noise, you will remember, that I asked them to put a timer on it, so that it didn't come on between 10 p.m. and 6 a.m. That part worked fine, up till that morning, and I looked at my clock at 5 to 6, thinking, "the noise is about to start", and then when I looked at 6.15, I realised that something was wrong. No big noise, and no little noise either (the sound like a fridge running which is like a background noise) so my first thought was power failure. But the clock was working, so I knew it hadn't affected upstairs. So I went to check downstairs and the fridge was on, and the microwave, so it was only the hot water heating system that had conked out. And you can imagine how confident I was about somebody coming to fix it - especially on a weekend.
I got ahold of the company about 9 a.m., telling them I had no hot water, and they said they would have the engineer call me later. He did, and made a tentative appointment for later that day, but never showed up. There was still enough hot water in the tank for me to have a shower and wash dishes, etc.
Finally on Tuesday an engineer came, and again, I almost hugged him I was so pleased. This was a man I had seen before, and on that occasion, he had been the rescuer. When I first had the system installed, an engineer ws supposed to come to put it all together, and he called in sick, so this man was sent after his usual day's jobs to do the trick. I remembered him as friendly and efficient. i didn't know his name, however.
And he was on this occasion too. He put in a new timer, as it was the old one whicih he said had been a very cheap variety, which had caused the problem. And he fixed an extra screw which he said might have been part of the problem of the noise, but it wasn't.
Then I said I was also waiting for somebody to check on the heating system which was causing
terrible smells. I told him that I had asked and asked, and nobody would come to look at it.
"They won't come," he said, but didn't go into detail.
“I can have a look at that for you,” he said. “I am quite handy at lots of things,” he added, noticing my worry that he wasn't the person I had been expecting.
He took one look and said. “This shouldn't be here,” and altered the temperature setting on the boiler from 80 to 60. .
“Your system won't have worked at all, and you will have had no benefit from it whatsoever. But it should work okay now,” he said. I assumed he would be signing a worksheet, and then I would know his name, but he said he didn't need to, and left.
And that was the end of smells. However, not quite the end of the story.