Three key success factors for transforming your business

When someone says hi how are you?

you should tell them about your drinking problem

and how much you miss your brother.

There's a photograph of him licking your face

the day you were born and your concept

of new clothes is identical to his concept

to old clothes.

The secret of a good market stall

is knowing your customer's names.

It's hard getting to know the buzzwords

that will make each person tick

maybe they've got bad knees

and you can say how are the knees today?

and they will be happy to report good news

about their joins, or maybe their brother

is in the army and even though

you're a pacifist who marched against Iraq

with a placard that went viral

you know how proud the whole family are.

Don't be afraid to turn up at an employee's house

and surprise them with a potplant or with an

audio recording of their mysogonist conversation,

either explain that type of language

will not be tolerated or say I heard your news,

flowers sometimes don't seem right

but I saw this and thought of you.