Undisentanglable!

Been having shopping delivery for a few years due to Covid and personal health issues. Works well most of the time, but last week

the pies I’d ordered were substituted by a different kind, which could be accepted or rejected. OK. Then realised I seemed to have clicked for two boxes by mistake. So I asked the delivery driver if I could just accept one box. Fine. He would note that on my receipt when he got back to the van. 
Receipt came and unfortunately still said we’d received two boxes. So replied to it to explain we hadn’t accepted the second box.
Next morning, reply 8.50 saying our refund (£1)for handwash had been processed. (!)
I replied saying I couldn’t understand this as nothing had been said about nondelivery of handwash, and I pasted in the sentence I’d written before about the pies.
9.35 Update email. apologising for trouble caused by pricing error (?) [I had said I found it difficult to work out the current prices for the two kinds of pies, and therefore what I was owed.] This person decided I’d been overchargeed just under a £1 and a refund of £1 had been set in motion (query, are there now two £1 refunds occurring?)
12.35 email, seemingly by a different person. saying sorry to hear about products not delivered (!)  and has checked and says we were not charged for second pack of pies not delivered, says we were charged what the other person had said was the charge for two,  and a refund for handwash has already been issued. (!!)

I think they have much larger queries to sort out, and someone (or two) tried to rush this one. I think it would be an unnecessary complication to try to untangle anything further and so wait to see whether we receive one or two £1 refunds. I suspect we are probably due about £1.75.

As an afterthought, I remembered and found old emails written on behalf of my father-in-law who was being harassed for a payment that he had already paid (this was in 2007). I was amused by his horror when I suggested that if necessary he could just let the matter drop and pay twice – for his own (and his wife’s) sanity! I think dementia was beginning to creep in, and even if he got the people on the phone eventually (he didn’t do email) his long-winded explanations would probably have left them very confused! His conversations could certainly  seem undisentanglable, especially later as dementia increased! We got it sorted out eventually (I think!) and we emphasised to the people concerned the upset they were causing an elderly, confused man.

IP: unnecessary complications]